I had my truck in for oil change and tire rotation. I had to wait over an about two hour for the service to be done. This happens every time I come in. Also the last three times, the tire rotation was not done. First time I did not want it done due to the time that it would take along with the oil change, I did not have time to sit and wait 3-4 hours. Second time, I was told that they did not have time to do the tire rotation because they did not want to dismount the tires from the rims. I asked why this needed to be done, I was told that the rims did not match due to it being a dully, If the tech or service manager would have taken the time to look, they would have seen that all the rims were them same. On the third time, I was told that the lift was down and there was nothing big enough to lift my truck, (I used a jack to rotate the tires when I did it). I have bought seven vehicles from Auto Nation and never have a good experience with the service department. Sales department has always been great just not service department.
A member of your financial department lied to my face to get me to sign up for the extended warranty. I asked him ,Brad, ���if I sign up for the extended warranty, will it be $410 a month instead of the $236 I was aiming for?��� ���No��� he said ���only $239, $3 more���. However he failed to mention that the loan term would be 72 months instead of the 30 months I had discussed up to that point. It was an underhanded, dirty trick to get more money out of me. Money I don���t have. After speaking with the loan company I tried to contact Brad. He was ���on vacation���. I was passed to Jason Easley, head of the financial department or at least that���s what I was told. When I asked him why the loan company thought I had signed up for $239 a month for 72 months instead of the 30 months I thought I had agreed to he said ��� You need to call them and agree to it or we���ll repossess the car��� among other threats. He then proceed to try and bs me into agreeing until I gave up and went home to review my paperwork. For these reasons I consider your dealership untrustworthy and will not be recommending it to anyone. Maybe someone I don���t like.
Tony Do always is great. I do not have enough experience with anyone else to make a recommendation. I went in for ���trip check��� and replace battery. Arrived at 7 and left shortly after 9. I thought too long for that amount of work.
I showed up at my 12:00 oil change appointment. The kind employee welcomed me He went to find Chris who was in charge of my car. After 15 minutes the kind employee went to page and find Chris. After a few more minutes a different employee came to help. He took my mileage and said I could wait in the waiting room. After an hour I looked in the bay and my car had not moved. I asked the kind employee if they knew I was waiting. He pointed to Chris and said he could answer that. Chris said,���Oh, you are ...? I���ve been looking for you��� (which is bs because I was in plain sight and only two customers were there.) He said I had to sign a pink paper first. After another hour I saw my car come back in the bay. Since no one came to get me, I went inside and found an employee to check me out. He looked in the computer and said Chris had not done the paperwork yet. He took me to Chris��� office where he finished the paperwork and checkEd me out. I let him know I was not happy with the service. His response was, ���Well, I had just gotten back from Lunch when you came looking for me.��� My question is why can���t other people help a 12:00 customer knowing you were at lunch until 1:00? He shrugged and said ���I don���t know.��� This was a complete disappointment. We have bought 2 trucks and 2 Tahoe���s from this dealership. We love the sales team and are super disappointed with Chris and the service area. Unfortunately this has happened before when I waited for my car to have an oil change.
My vehicle had been brought in to replace a radio. It was there longer than a week for that because the wrong part was shipped. When my truck was finished and during the final test drive an issue was detected with the transmission. Over another week later with no updates given or messages returned I was finally informed that for the nine days it was there the only thing done was the changing of the transmission fluid.
I am so pleased with the overall performance of my 2019 Chevy Bolt. I wish I could write a positive review for the service at this dealership as I would love to see them sell and service more Bolts in Austin. My primary concern is the very low level of customer care while holding my car for two weeks awaiting a replacement for a faulty part under warranty. Communication was poor. I had to initiate almost every contact. Chris was at least very polite. Tony was abrupt and unhelpful. The story for how long it would take changed about 4 or 5 times. The problem was blamed on at least 3-4 different shipping delays, absence of 1 person qualified to make the repair; a broken repair part, etc. I requested and was refused a loaner car after finally realizing the delays would run the time up to 2 weeks. There was also no attempt to help make it up in some different way (such as a thorough cleaning, new car mats, etc) My car was returned with only 40 mile charge left on the battery - it came in with at least a charge of 175 miles. I hope my comments are helpful to improve the service experience for myself and other Chevy customers.
My experience was not ideal. 1st) The service rep that was scheduled to meet with was not onsite at my appt time. So another rep helped me to get my truck checked in. 2nd) It took over two weeks to get my truck back. With repeated misinformation on what day and time it would be ready. I cut a vacation short to pick up my truck but turns out another week was needed. But the kicker is everything was on track until time to pickup the vehicle. 3rd) When coming to pay for the services after 30 plus minutes of sitting in my reps office another rep had to come close out my balance. 4th and final thing) once the vehicle was driven off the premises the steering column started to lock up which for a second or two would prevent me from turning. So i took the vehicle back in and i was told the steering system needed to be recalibrated. That service took and hour or so. I am happy to have my truck back but my experience was not ideal. This is my seventh Chevrolet vehicle and my experiences with this particular truck have me exploring other options.