Quick trip with no added BS (mostly) which is all i ask for. The unrelenting attempt at upselling "warranty" package at the very end nearly led to cutting our losses and heading out, but the rest of the experience was great.
Staff was fantastic. They are practicing the cleaning and social distancing with COVID. The finance department helped me find the lowest rates for my new car. The salesperson helped me get the model I wanted at the price I was expecting. I would send others to shop there.
I had 8am appt for oil change, spoke to Chad. He said i was due for some service mtc work, i said ok. I was in the waiting room from 8a-11a...no one came to tell me status. I got up and looked for Chad. He told me mechanic showed up late and work was behind. I understand but a folliw up with me would have been helpful. It could take another 2 hours. He got me the van to take me home and would pick me up. It was close to 4p that the van driver picked me up from home. I called Tony Do cuz he's the mgr now (he was the specialist b4 and i knew him). I asked for a discount for the long wait...i explained what happened. He insisted the mechanic wasnt late, he got behind.."it wasnt intentional." He said this several times. I finally said I NEVER SAID IT WAS INTENTIONAL but following up would have helped. This could have been resolved. I did get a discount but hesistant to go back.
I bought a new 2500HD and while the sales process was good the service has been lacking and it could have started with Sales. I have progressive and which means no loaner. Didn���t know this until I needed service on a truck with less than 3,000 miles on it. Actually still had paper tags but never the less needs service. Service dept was good but issue not resolved. They said drive it more. Well I am driving $80k brand new truck with a transmission that can���t make up its mind if it wants to down shift or up shift. I love the truck and the sales process was probably the easiest part ever. Both salesmen are/were amazing. Just a little saddened by the truck. Even this weekend my wife said I have a feeling we are going to have nothing but issues with this truck. I said yeah I know.....