Problem with communication from the service representative. Never reached directly. Multiple messages left to mobile and office line requesting status and finally got one call back. Told rep when I would pick up car, but paperwork was not ready or available. Service manager had to reprint everything. Not knowing if the part had arrived was a problem as I had a trip to plan for. The service by the tech was great, as well as the support from the service manager Tony. But in the future I will request any service rep except Corey.
Brought my 2013 Camaro ZL1 in for a supercharger replacement under GM warranty, Hal Bogatz and crew worked to get the correct parts quickly over the holidays and proceeded with a full replacement no questions asked once the issue was confirmed. Shuttle service brought me back to my home and thankfully due to the parts arriving sooner than expected, my circumstances did not necessitate a loaner vehicle even though AutoNation Chevrolet was prepared to lend one to me. When my Camaro was ready I received a detailed shop report on all work done upon pickup of the vehicle and was informed I had received complimentary systems and mechanical diagnostic checks, fluid top-offs in addition to reasonable recommendations for future service down the line.
Where to start... I was told diagnosis would take 1-2 days, took 4. Lack of communication throughout the process. The tech forgot to tighten 2 metal frame braces and the car was rattling like crazy. I’m now sitting at the dealership waiting for someone to help fix the problem. Also, the lack of loaner vehicles is unacceptable, especially when my car was in service for 7 days. Will definitely not be coming back unless I can’t avoid it.