Jacob Watson was a no show to our appointment. He never called me back. I called him three times and left a voicemail. He didn’t let me know when my vehicle was ready to go. He didn’t fix the rear hatch. He was no where to be found to explain why. I never saw his face or heard his voice the day of my appointment.
Service was fine, as usual. They checked with me before starting any repair work. I do have a small issue which started before I even got home from the dealership (Tire Monitor System for one tire is in alert status an not working) - so I will need to return to get that corrected.
Oil change took 4 hours. Bad communication on how long it takes to get other services done. I was told if I bring it in the morning it will be ready at the end of that day. my car was not worked on at all that day nor did I get a call to tell me any updates.every time I had to call the line was busy or no one ever answered all the repair guys will not available I will have to call the sales area to get the sales representative guys to go over to the service area to get me someone to call me back. Very frustrated.
Braden Preece and Kartal Topgul were so knowledge and both so patience with me! I could not have asked for better service! Everyone was friendless and very helpful. I would recommend Auto Nation Chevrolet to everyone!
Tony Do is a very good Service Manager who fixed a poor experience before I could even get a call back from 2 service advisors. I would give a poor rating like a 1 and never refer this place to anyone. But after Tony took a positive approach to just get it done and will address it with those advisors for the future, I’m giving him the chance to continue to make the experience what he knows it should be. Thanks Tony!