Poor salesmanship. A past service advisor telling me if I don't like their service to take it somewhere else. Because buying into the dealership's over priced warranty package, my car loan is way over what my car is worth. Long waits for basic service. Worst dealership I have ever in encountered in my 40 plus year car buying experience.
This was the worst experience and very disappointed. I summarize for 3 reasons. 1. Low accuracy to diagnostic the parts This was my third time to drop off my car for washer fluid low issue. And, the dealer was pre-ordered related parts. But, he told me the problem was not from those parts and needs to order another one. 2. Bad Time Estimation and Management I discussed with the Customer Care Specialist before dropping off my car one week ago, he told me that it only needs one day to repair all problems. Unfortunately, it took three days to get my car returned. And during these three days, he updated progress only one time and no one answer the phone call even I called every day. 3. High Price Based on pre-conversation, the "washer fluid low" problem will be covered by warranty. But, the Customer Care Specialist told me that it will cost at least $419 on the 3rd day since dropping off my car. I have no option to choose to fix my car or not because I already paid 3 days rental car fee. On the total, I paid $419 for "washer fluid low" and $242 for the rental car.
I started off experience online with Hailey, and when I came in on Saturday morning she was not available. Without missing a beat, Shane assisted me in the purchase of my new Silverado. He did a fantastic job and I appreciate his genuine approach!