Took truck in with transmission problems, all seemed fine until I hit 80 miles away and transmission overheated, had to pay towing to local dealer whose telling me I have to pay for repairs since they can���t find my extended warranty Should not have to pay anyway since the transmission was not fixed correctly this first time Chevy needs to put me in a new truck not comfortable with this any longe Has 37k miles?
Check-in was a little weird. Sat in car waiting for person I was scheduled with & finally another checked me in. Said oil change would take about 1 1/2 hrs which it did. My car was pulled out (finished) & after waiting about 10 minutes or so, I finally I went looking for someone to check me out. After asking 3 people & 35 plus minutes later, finally the man showed up with my paperwork to check me out.
I went in to have 2 things fixed: turn signals that wouldn���t cancel and a burned out driver���s side headlight. I was expecting to pay���at most���$300. Hal, my advisor advised it would cost me $165 to ���diagnose��� the problems but that cost would be credited to whatever the final bill. Fine. He called to deliver the news. The headlight required a new bulb���a $24 part. Except it will cost me $450 to repair it because they have to remove the fender and the fascia, etc. Reeling with disbelief, he says the blinkers will be another $450 because of the electrical switch. Now I���m really reeling! It���s a 2012 Malibu and is hardly worth more than these repairs. I can���t walk away with nothing���I���m already in for $165. So I decided I can live with the blinkers that don���t cancel���the car passed inspection, it���s just a hassle. But a burned out headlamp is something that needs repairing���I can���t drive with that. So I approve fixing the headlight for $380��� with the 15pc discount he offers. Of course, that was short-lived. He called later to say an ���electrical switch��� was needed���adding another $60 to the bill. ���Is there a reason you didn���t mention this before?��� I ask. ���Well, I didn���t know about it earlier,��� he responds. Which makes me wonder: isn���t that your job? The bottom line is: I paid $413 for a lightbulb! Please keep in mind, the whole light would have cost $65���which he acknowledged. But a $24 bulb ends up as $413!! My family and I have bought 5 cars at this dealership. When it was Champion, it was great. But since becoming AutoNation, the Service Department has devolved to a money-grubbing, customer-be-damned organization. I will never, ever go back there. We are retired GM and I love my Chevy. It���s time for us to buy new cars (our other car is a Buick). But we won���t be going back to AutoNation even though the Sales Department is fine. The challenge is that once you buy the car and want to have it serviced, you have to put up with these yahoos who don���t care. I know nothing will come of this opinion, but at least I got to air my concerns. And for that, I���m grateful. But Henna or Capitol or Covert will be where we buy our next cars
From start to finish everyone we spoke to where great. Our salesman was great ( I���m not good with names. I think his name was Marco ) he has already called me 3 times just to see if had any question.